Total Guard — Workforce & Security Operations Management System
Last updated: 6/5/2026
This Privacy Policy explains how Time Security System Inc. ("Total Guard," "we," "us," or "our") collects, uses, discloses, and protects information in connection with the Total Guard platform, including its web dashboards, administrative panels, and supervisor mobile application (collectively, the "Service").
This Policy applies to:
Two roles, one Policy. For information about End Users (guards, supervisors) that Customer enters into or generates through the Service in the course of managing its workforce (e.g., schedules, attendance, patrol/checkpoint data, inspection records), Total Guard acts as a service provider/processor on behalf of the Customer, who is the employer and data controller responsible for that data. For information Total Guard collects directly to operate its business relationship with Customer (e.g., billing contacts, account administrator information), Total Guard acts as the data controller.
If you are a guard, supervisor, or other End User with questions about how your employer uses your data within the Service, please contact your employer (the Customer company) first, as they control that data; Total Guard will support access, correction, or deletion requests as instructed by the relevant Customer.
Name, email address, phone number, job title/rank, employer/company affiliation, and login credentials for Customer administrators and End Users.
Total Guard does not directly collect or store Social Security numbers, national identification numbers, or bank account/routing numbers. Hours and attendance data may be exported or transmitted, at Customer's direction, to Customer's own third-party payroll processor, which handles wage disbursement and any related sensitive financial data under its own privacy terms.
While a guard is on an active shift, the Service may collect location (e.g., GPS) data to verify checkpoint visits, provide navigation between checkpoints, and support supervisor visibility into patrol coverage. Location data is associated with the guard's account and the relevant shift/route.
IP address, device type and operating system, browser type, app version, push-notification tokens, log data (e.g., pages/screens accessed, timestamps, error logs), and similar diagnostic information collected automatically when the Service is used.
Photos or files uploaded in connection with checkpoint check-ins, inspections, incident notes, or asset records, where that feature is used by Customer.
Information provided when contacting support or otherwise communicating with us.
We use the information described above to:
We do not sell personal information, and we do not use guard/employee data collected through the Service for third-party advertising.
Where applicable law requires a legal basis for processing, we (or, for workforce data, the Customer as controller) rely on: performance of a contract (providing the Service to Customer and enabling Customer to manage its workforce); legitimate interests (securing the Service, preventing fraud, improving functionality); compliance with legal obligations; and, where required for location tracking or similar monitoring, consent obtained by Customer from its guards.
We may share information as follows:
We do not share guard or workforce data across different Customer companies; each Customer's data is logically isolated within the Service.
We retain information for as long as reasonably necessary to provide the Service to Customer, comply with legal obligations (including recordkeeping requirements applicable to time-and-attendance and payroll-adjacent records), resolve disputes, and enforce our agreements. Retention periods for specific record types (e.g., attendance records, inspection logs) should be aligned with Customer's own legal recordkeeping obligations and specified in the applicable order form or a Data Processing Agreement. Upon termination of a Customer's account, Customer Data will be deleted or returned within a reasonable period, except as required to be retained by law.
We use administrative, technical, and physical safeguards designed to protect information from unauthorized access, use, alteration, or disclosure, including access controls that isolate each Customer's data, encryption in transit, and authentication requirements for user accounts. No system is completely secure, and we cannot guarantee absolute security.
Depending on applicable law and your role:
Location data collected during active shifts is used solely for patrol verification, checkpoint navigation, and operational safety/coverage visibility for Customer's supervisors and administrators. It is Customer's responsibility, as the employer, to provide guards with any notice and obtain any consent required by applicable law before enabling location tracking. Total Guard processes this data only as instructed by Customer and does not use it for any purpose unrelated to providing the Service.
The Service is intended for use by security companies and their working-age personnel. It is not directed to children, and we do not knowingly collect personal information from individuals under the minimum legal working age in the relevant jurisdiction.
Our infrastructure may be hosted in the United States (including Puerto Rico) or other locations where our hosting providers operate. Where information is transferred across borders, we take steps designed to ensure it remains protected consistent with this Policy and applicable law.
We may update this Privacy Policy from time to time. Material changes will be communicated through the Service or by email to Customer's account administrator before taking effect. The "Last updated" date at the top of this Policy indicates when it was last revised.
Time Security System Inc. Attn: Privacy Officer [INSERT MAILING ADDRESS] Email: [INSERT PRIVACY CONTACT EMAIL — e.g. privacy@onetotalguard.com]
This document is a draft template prepared to reflect the described functionality of the Total Guard system (multi-tenant scheduling, guard/workforce management, patrol routes and checkpoints with location tracking, attendance, assets, vehicles, inspections, and payroll-adjacent reporting via a third-party processor). It must be reviewed and finalized by qualified legal counsel before publication or use, and a separate Data Processing Agreement with each Customer company should be considered.